3 / 5 based on 1 review
The Ivy Hotel
The Ivy Hotel
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    1 Review on “The Ivy Hotel”

    1. Meshia Johnson The Ivy Hotel

      So The Ivy is a 5 star hotel in Baltimore, Md. However, the service I received was far from 5 stars. This review pertains to the event planning staff only. I have not stayed at The Ivy or tried their restaurant. I’ll start off by saying the venue is beautiful I had my event in the Conservatory and Terrace. The night of my event was nice. However, the planning portion of the event was very frustrating. I’ve had much better experiences planning events at lower starred chain hotels. The event sales manager acted as if she was uninterested in my event. I had to follow up with her on everything. She also was condescending. She did apologize for her remarks but she still came off as uninterested. For example, apparently she wasn’t clear on my food choices for the event. I didn’t discover this until a week later when there’s concerns over the venue. She never brought it up. For my earlier troubles with the event planner the GM offered a discounted room. Instead of this the discount I asked could the outside dessert fee be waived, they denied this request even though the fee was less than the discount offered. Yet, the sales manager had no problems offering my guests tours of the hotel for their business purposes. Lastly, the contract states that the venue is supposed to confirm the gratuity amount before charging it, yet they did this automatically without asking if I was okay with the amount. As much as I loved the facility of The Ivy I won’t host another event there. I’ve had better treatment elsewhere and will spend my dollars where its appreciated.

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Overall Rating:

1 Review on “The Ivy Hotel”

  1. Meshia Johnson The Ivy Hotel

    So The Ivy is a 5 star hotel in Baltimore, Md. However, the service I received was far from 5 stars. This review pertains to the event planning staff only. I have not stayed at The Ivy or tried their restaurant. I’ll start off by saying the venue is beautiful I had my event in the Conservatory and Terrace. The night of my event was nice. However, the planning portion of the event was very frustrating. I’ve had much better experiences planning events at lower starred chain hotels. The event sales manager acted as if she was uninterested in my event. I had to follow up with her on everything. She also was condescending. She did apologize for her remarks but she still came off as uninterested. For example, apparently she wasn’t clear on my food choices for the event. I didn’t discover this until a week later when there’s concerns over the venue. She never brought it up. For my earlier troubles with the event planner the GM offered a discounted room. Instead of this the discount I asked could the outside dessert fee be waived, they denied this request even though the fee was less than the discount offered. Yet, the sales manager had no problems offering my guests tours of the hotel for their business purposes. Lastly, the contract states that the venue is supposed to confirm the gratuity amount before charging it, yet they did this automatically without asking if I was okay with the amount. As much as I loved the facility of The Ivy I won’t host another event there. I’ve had better treatment elsewhere and will spend my dollars where its appreciated.

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Rate this Place (overall):

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